Our Quality Management System, based on the international standard ISO 9001, is designed to achieve the highest quality products and processes. Our single identity, our excellence seal.
Our management system is based on our Quality Policy with the aim of achieving the total satisfaction of our clients and consumers, the highest quality standards and the commercialization of safe products.
A quality policy must be supported by an environmental policy. In Soria Natural we have implemented and certified an Environmental Management System according to the international standard ISO 14001, in order to minimize the reduction of pollution in all our processes.
Quality, efficacy and safety of our products are always the main basis of our work.
Soria Natural is also certified with other recognized certifications.
A raw material with excellent conditions is essential to guarantee high standards of efficacy, quality and safety in products, especially in those developed to take care of people’s health.
For this reason, Soria Natural grows its own crops, ensuring the highest quality of raw materials and finished products.
Sometimes it is not possible for us to grow certain plants due to weather conditions, geographical location, etc., so we have to buy them from specialized external suppliers.
We work with carefully selected suppliers, who are subject to a strict approval process in which their quality system, certifications and product specifications are evaluated.
The quality management system of Soria Natural focuses special attention on the process of reception and storage of raw materials. Before being incorporated into the manufacturing process, strict controls and analyses are carried out in our quality control laboratory.
We have more than 20 different product lines in Soria Natural. For this reason, it is essential to carry out exhaustive quality controls during the whole manufacturing process.
The Quality Assurance Department of Soria Natural is in charge of controlling and assuring the quality in all the manufacturing processes of our production plant in Garray-Soria. Our team of inspectors carries out a complete follow-up of each manufacturing process to guarantee that the production processes are in accordance with the established specifications.
Among other functions, they check that good manufacturing practices are respected, control all the defined parameters, carry out technical tests, take samples for laboratory analysis and record carefully all the company's quality control activities.
Our Quality Control Department defines and carries out a complete analysis plan for each of the almost 800 references in our natural products catalog.
The different nature of Soria Natural products (phytotherapy, food supplements, herbal medicines, gluten-free, lactose-free and egg-free food products, etc.) requires the implementation of different protocols to ensure strict compliance with quality and safety standards.
In accordance with the analysis plan defined in our Quality Management System, we carry out different microbiological, physical-chemical and organoleptic analyses on all our products to ensure compliance with specifications.
Products are not released for its commercialization until satisfactory results are obtained that guarantee its efficacy, quality and safety.
The quality system of Soria Natural controls the complete product life cycle in order to achieve customer and consumer satisfaction.
We have our own sales and distribution system, with Trade Delegations in strategic cities, which allows us to be present in more than 4000 points of sale and to guarantee a customized treatment.
We are committed to customer satisfaction and trust, one of the identity seals of our company. Our sales and customer service department carries out a meticulous protocol for the management of queries, suggestions and incidents.
Different Departments of Soria Natural support the development of our Quality policy by providing advice and technical control, including the following highly qualified departments:
